(1) If a signer signs in multiple locations on the same PDF, how many e-signatures will be consumed?

Ans. e-signature will be consumed per user even if they sign on multiple locations of the same PDF.

(2) How can we determine the total number of e-signatures available to the current user, and how many have been consumed?

Ans. Users can view the usage from GMO Sign Dashboard, they can’t see the remaining signatures (as GMO Sign will allow the user to request signature, billed on a overage rate.)

(3) What is the process for creating a new folder using the API?

Ans. There is no specific API for folder creation.

(4) How can we apply a signature to the same position on all pages of a document?

Ans. There is no specific function to perform this, we need provide the same position details for each page number as API inputs.

(5)When the "is_compilation_mail" field is enabled and the partner signer's language is set to English in the "registerposition" API function, the completion email is received in Japanese with no attachment. However on occasion, one more email is correctly received in English with the signed PDF attached.

Ans. The requestor will receive email in English, the signer will receive the email in English only if we set in API otherwise they will receive email in Japanese. Documents will not be attached with the email for signers without GMO Sign account. Also, the attach signed documents options should be enabled on Admin panel.

(6) Is there a method to receive notifications when a signer completes the signing process?

Ans. Yes, GMO Sign supports webhook to retrieve the signing status.

(7) How can we send an approval request to a specified address before initiating the signature request?

Ans. You can add an approver on the sign request API.

(8) How can we retrieve the signing positions configured for each signer?

Ans. We cannot retrieve the configured signing positions via API, its available on the UI only.

(9) How can we redirect signers to our webpage after they complete the signing process?

Ans. This is not possible at the moment as the signing page (URL) is from GMO Sign service

(10) Is email customization available, such as changing the logo and content?

Ans. Email customization is not available on GMO Sign

(11) Can we customize the signing process at our end, such as creating our own webpage for signing?

Ans. Yes, you can utilize GMO Sign API's to customize the UI and signing process on your webpage.