Dear GMO Sign Customer,

There is an emergency maintenance window being scheduled on October 2, 2024. During this duration, there will be no service outage on the GMO Sign side, but there would be delays or errors in some operations of GMO Sign.

Scheduled Date and Time

October 2, 2024 (Wednesday) from 3:00 p.m. to 9:00 p.m. (UTC)

*The work may be delayed depending on the situation.

Maintenance Purpose

• Maintenance of SEIKO Timestamp services

Impact to GMO Sign Customers

• Expect delay in eSign procedure - both on web and mobile app
• Error occurrence when attempting timestamp related activity
• Delay occurs when signature is being completed
• Not available for all users: GMO Signature Engine
• Cannot download documents from the signature screen
• Issuance and renewal of document signing certificates are not possible.
• There might be delays while execution of any other operations in GMO Sign web / app.

We apologize for the inconvenience. Thank you for using GMO Sign.