Dear GMO Sign Customer,

There is a maintenance window being scheduled for November 12, 2023. During this duration, there will be no service outage on the GMO Sign side, but there may be delays or errors in operations of GMO Sign.

Scheduled Date and Time

On November 12, 2023 (Sunday) from 2:00 PM to 9:00 PM (UTC)

*The work may be delayed depending on the situation.

Maintenance Purpose

Maintenance work of Seiko Timestamp services

Impact to GMO Sign Customers

• Execution of eSign procedure - both on web and mobile app
• Delay occurs when signature is being completed
• Error occurrence when attempting any activity
• Not available for all uses: GMO Signature Engine
• Cannot download documents from the signature screen
• Issuance and renewal of document signing certificates are not possible.
• There might be delays while execution of any other operations in GMO Sign web / app.

We apologize for the inconvenience. Thank you for using GMO Sign.
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GMO GlobalSign
Contact: https://www.globalsign.com/en/company/contact
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